FOR DOGS & THEIR PEOPLE.
Shipping & Order Help
Delivery information for orders within Australia.
Where we deliver
We currently accept orders for delivery within Australia.
Shipping charges
Standard shipping is free for orders delivered within Australia, with no minimum order value. Available delivery methods are shown at checkout for your items and address.
Processing and delivery times
Our fulfilment partners prepare and dispatch orders, and products may ship from overseas. Being an Australian-operated store does not mean every item is stocked or dispatched in Australia.
Delivery time includes both order processing and carrier transit. These vary by product, selected option, supplier warehouse and postcode. Contact us with the product link, colour or size and your postcode before ordering for a current processing and transit estimate. If you need an item by a particular date, please check with us before paying.
We do not currently offer a separate Express shipping option. A carrier service with “Express” in its name is not a promise of next-day or two-day delivery.
Tracking and separate parcels
Keep your order confirmation. When tracking becomes available, we will provide the tracking details by email. A tracking number or label does not necessarily mean the carrier has received the parcel. Items in one order may be sent in separate parcels with different tracking numbers and delivery dates.
Delays and missing deliveries
If we cannot meet an estimate given for your order, we will contact you with the available information and explain your options. Contact us if the delivery window has passed or tracking is not progressing. We will investigate with the carrier and fulfilment partner and provide any remedy you are entitled to under applicable consumer law.
Changing an order
If your address or product selection is incorrect, contact us as soon as possible with your order number and the change you need. Changes may not be possible once an order is being fulfilled.
Damaged, incorrect or missing items
Contact us with your order number, checkout email and a description of the issue. Photos of the item and packaging can help us investigate, where available. We remain responsible for helping with your purchase; you do not need to negotiate with the supplier.
Returns enquiries
Contact us before sending an item back so we can provide the appropriate return instructions. This help page does not limit your rights under the Australian Consumer Law or any other applicable consumer law.