FOR DOGS & THEIR PEOPLE.
Frequently Asked Questions
A little guidance for choosing, ordering and getting help.
How do I choose the right size?
Use the measurements and any size chart in the product description. Measure your dog’s neck and chest for clothing and harnesses. Sizes can vary between products. If you need help, send us the product name and your measurements before ordering.
Why does the price change when I choose an option?
Some colours, sizes or bundles have different prices. The product page shows the price for your selected option. The final total, including shipping and any applicable taxes, is shown at checkout.
What does “sold out” mean?
That option is currently unavailable to order for your selected destination. Try another option or contact us about availability.
Where do you deliver?
Enter your delivery address at checkout to check the available methods. Destinations depend on the items in your bag. If no option appears, contact us before ordering.
How can I track an order?
Check your order confirmation and any shipping email for a tracking link. You can also use the order link in your confirmation or your customer account.
Can I change my order?
Contact us as soon as possible with your order number and the requested change. We may not be able to change an order that is already being fulfilled.
What if an item arrives damaged or incorrect?
Contact us with your order number and a description of the issue. Keep the item and packaging while we confirm the next steps.
How do I care for toys and accessories?
Follow the care instructions for the specific product. Supervise toy use, inspect items regularly and remove anything damaged. Choose a toy that is suitable for your dog’s size and play style.